No review gating
It does not ask a private satisfaction question and show the public review link only to favorable respondents.
supporting system // reviews
Ask every eligible customer consistently—without review gating.
Review automation starts from an agreed job-complete state, applies the same eligibility rule, sends the same public review opportunity, and routes direct replies to a person for follow-up.
- One documented eligibility rule
- No sentiment filtering or positive-review incentive
- Bounded reminders and visible status
// workflow
How a fair review-request workflow operates
The system creates consistency. It does not decide which customers are allowed to leave a public review based on predicted sentiment.
Receive a valid completion state
An agreed job-complete or invoice-complete status starts the workflow.
Apply one eligibility rule
Operational exclusions such as duplicate, cancelled, test, or legally restricted records apply consistently—not by satisfaction score.
Send the public review opportunity
Every eligible customer receives the same clear path to the selected public review profile.
Send a bounded reminder
If the provider and consent rules permit it, one agreed reminder can be sent before the sequence stops.
Record status
Sent, delivered, clicked, replied, stopped, and failed states remain visible when the tools expose them.
Route direct replies to a person
Customer messages or service concerns create a human follow-up without removing the public review option.
Illustrative workflow, not a customer result: when an eligible completed job reaches the CRM, the system can send one review request, record delivery, stop after the approved reminder, and create a task if the customer replies directly.
// safeguards
What this system will not do
No positive-review incentive
It does not exchange discounts, gifts, entries, or benefits for a positive rating.
No fabricated review content
It does not write or submit a customer's review on the customer's behalf.
No endless reminders
The sequence has a documented limit, opt-out behavior, and human exception path.
// questions
Review automation FAQ
Can unhappy customers still leave a public review?
Yes. Every eligible customer receives the same public review opportunity. Direct service-recovery replies can route to a person without hiding that option.
Can we ask only customers who gave a high internal score?
No. That is review gating and is outside this service design.
How many reminders are sent?
The audit defines a small, consent-aware limit. The default design is one request and, when appropriate, one reminder.
Does this guarantee more or better reviews?
No. It guarantees the approved request workflow operates consistently. Whether a customer reviews and what they write remain customer decisions.
// related systems
Connect post-job follow-up to the customer journey
Make the request consistent and fair.
We will map the completion trigger, eligibility rule, request, reminder, stop conditions, and human follow-up.
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